Can I cancel my order?
We value quality, so all our orders are shipped within 1-3 business days of being placed! Because our orders ship so fast, orders can’t be [...]
What is your return policy?
We cannot take returns due to the perishable nature of our frozen products. If there is an issue with your order, please contact DTC@stahlbush.com and [...]
What is your shipping policy?
We offer free shipping on orders of any size to the lower 48 states. We do not ship to Alaska or Hawaii at this time. [...]
What do I do with the dry ice?
To get rid of your dry ice, place the bag (with the dry ice still inside) in a well-ventilated area until any remaining ice has [...]
How will my order be delivered?
Once you place your order on our website, our warehouse will carefully package your items, with enough dry ice for them to remain frozen in [...]
Where do you deliver?
We currently deliver anywhere in the continental United States. If we don't currently deliver to your region, you won't be able to complete your checkout. [...]
Is there a maximum number of items I can order?
No! You are able to order as much as you want. Some especially large orders may be split into two boxes.
What happens if I’m not home when my box is delivered?
In most cases, you don't need to be home in order for your box to be delivered. Carriers can leave the package without a signature [...]
Will my items stay frozen in transit?
To make sure your food stays frozen while in transit, each box is packed with plenty of dry ice. If you live in a warmer [...]
Are your bags compostable?
Unfortunately, our packaging is not compostable. We have been researching possible new compostable options and have made great progress, but haven't found one yet that [...]
